Frequently Asked Questions

Book whenever you are ready to place a BOOKING with deposit payment, subject to availability of Bus / Van Required.

Normally a 4 Hours Rates will be quoted for any usage of 4 hours or less  UNLESS it’s a Point to Point transfer where per TRIP’s Rental is calculated.

Absolutely, Bus / Van rental is calculated based on Customer’s Requirement & Need.  SAMPLE of Malaysia Tour Programs is also made available in Our Web-site for your reading pleasure.

Tourist Guide Services is COMPULSORY for All DESTINATION Tours as per TOURISM MALAYSIA Regulation. However. Guests could apply for EXEMPTION of Tourist Guide from Tourism Ministry Malaysia if It’s a MEETING / CONVENTION / SPORTS events Involving Malaysian Only for a POINT TO POINT Transfer.

Travel During LOW Season, Avoid Public Holidays or Long School Holidays especially in Malaysia & Singapore. The Situation of SUPPLY over DEMAND will naturally bring down costing !

ITS Part Of Government Requirement that ALL Buses is insured under THIRD Party Risk Insurance before allowing to travel on road Guests could actually Purchase another “ TRAVEL INSURANCE “ which also cover you when you are OFF the Bus during a TRAVELING.

Bus operator will REPAIR or REPLACE a bus if beyond simple repair work. A Reasonable waiting time for REPAIR or REPLACEMENT is requested.

You can make the changes 24 hours before the scheduled date. However, the acceptance of the revision will still depend on the availability of the buses.

Jay C Tours Sdn Bhd continuously updates all flight arrival times prior to landing.  We arrive when you arrive, no matter whether your plane arrives early or late, so long as you are provided the correct flight number.

Jay C Tours Sdn Bhd provides 60 minutes (90 minutes for International Arrivals requiring customs clearance) of free wait time on each Airport Arrival Transfer for you to deplane and pick-up your luggage.  

If you are delayed after landing, please remember to call us.  If you do not meet your Chauffeur or call us within 60 minutes (90 minutes for International Arrivals) of your plane landing we will consider you a “no-show” and you will be charged in full for the reservation or waiting hour.

Jay C Tours Sdn Bhd Airport Transfer rates are based on a point-to-point transfer and your Chauffeur is instructed to use the most direct route in order to provide you the most expedient service.  

If you would prefer the Chauffeur use a specific route, we are happy to accommodate you.  For such cases, our hourly rates and minimums will apply, plus applicable fees.

Cancellations are accepted by email (jaycgroups@yahoo.com) and Office phone (Tel: +60163626294) only. Urgent after-hour changes can be made mobile phone (Tel: +60163626294).

For vehicles online bookings, cancellations made less than 48 hours before the scheduled service time will  be charged the full reservation amount, cancellations made within 72 hours before the scheduled service time will be charged 50% of the reservation amount, cancellations made within 96 hours before the scheduled service time will be charged 30% of the reservation amount, while cancellations made after 96 hours of scheduled service time will be charged 5% of the reservation amount.

No-shows will be charged the full reservation fare.

Jay C Tours Sdn Bhd requires that all changes be received by phone or email (changes cannot be made with drivers) at least 12 hours prior to the scheduled service time (at least 24 hours prior to the scheduled service time for events).  If a change cannot be accommodated & results in a cancellation, you will be charged in full for the order.

Yes, a detailed receipt will be sent to you via email after the job is completed.

No. Any tip / gratuity is voluntary. If you feel the service is very good and would like to give a tip. Any tip is at the clients’ sole discretion.

Availability changes daily and we suggest you place reservation as soon as you have firm travel dates and times. This is especially important if major trade shows are in town.